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I heard this story years ago and it has stuck with me. A supervisor (Bill) at a global company was known for being tough. He didn’t see the need for recognizing his people for doing their job because that’s what they were hired to do. They’re doing what they’re paid for. Why should he pat

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The small cement block training room was filled with 21 superintendents representing branches of police, immigration, prison, and senior leadership. All in uniform, looking strong, serious, sitting straight up in their individual desk/chairs. Their length of service averaged 20 years with the Jamaica Constabulary Force. I was in Kingston, Jamaica, facilitating a two-day Leadership Challenge®

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When I’m talking with someone who is conflicted about what to do about a situation, I’ll often ask:. What if you were to take the high road? What would that look like for you?. What actions would you take?. What behaviors would you exhibit?. What is the potential impact if you do / don’t take

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Wondering what gift you can give to just about anyone? Try giving the benefit of the doubt. You can give it any time, anywhere. How many times in your life have you made an assumption about someone or something only to learn through observation or conversation that you were wrong? Avoid the instinct to jump

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