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Bonnie and Dan work in different companies but experience the same frustration. Sometimes when they start to say something in a meeting – at times, when they are already talking – they get interrupted. Someone talks over them and keeps going. The meeting continues as if nothing happened. No one loops backto ask, “What were you

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I was starting on a project with Bill and had made a number of assumptions. I asked what was most important to him, and that clarified some things. Later, I asked for clarification on some of the things he had said. Hmmmm, some nuances that were important to him – and were potential game changers

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You cannot do a kindness too soon. For you never know how soon it will be too late. Ralph Waldo Emerson

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Positive, specific, direct feedback about something someone did well is the way to help them grow. It guides their decision making going forward, and they will repeat what they know is valued. Sam is not thrilled with his job anymore because of changes in the culture, but because he and his manager have good, candid

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Tom is looking forward to taking on a number of significant projects. He is feeling challenged, energized and anxious.   He believes he can handle it. But, he also says feelings of anxiety simmer just below the surface. We talked about the benefits he will gain from these projects, the skills he will strengthen, the opportunities

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