How’s your inner compass working? In last week’s message, I told you about Jesse, who said, “With my trusted inner compass, I’m never lost.” That doesn’t mean she knows all the answers, nor does it mean she doesn’t seek help. She’s developed this trust over time and knows to pay attention to it when her
When you get into the unknown, keep in mind that “everything is figureoutable.” This mindset has helped “Jesse” succeed in a number of roles since I’ve known her. Her advice when taking on a new role or hairy project? In the first 90 days, don’t rush, really listen, make sure everyone knows they have value, and be
Gary accepted a role “by default,” he said, when the person who was supposed to handle this vital, multi-faceted task could not do it due to health reasons. Never having dealt with it before, Gary assumed what he’d heard and read outlined the only approach to take. He did not seek out experts in the
Cutting corners with your customer service will show up in unexpected ways. All of your people are your customers.
I was sitting in my car thinking about a decision I had to make. I was leaning in one direction but was not fully settled on whether it was the right thing to do. I thought about the goals with this multi-faceted situation and knew that an immediate one would certainly be met by doing
