Blog

Customer Service

This was supposed to be the view from our hotel the first night of our vacation on the northern California coast. But when I called to confirm arrival time while we were driving that afternoon, we learned we did not have a reservation. The hotel was overbooked. What? My husband had reserved a room months ahead. Reminded us of the

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A walk in the woods

No matter what is happening in the world, life within the Redwoods forest continues. These tremendous trees, hundreds of years old, have lived through stress and strife, yet serenity prevails. The peacefulness of the trees, the beauty of the flora, the soft sounds and smells were lovely. From huge canopies to teeny insects, life was

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While her boss was away

An  administrative assistant with a loaded Inbox and a very hectic office decided she needed to improve her email habits. She contacted me for help with Outlook® 2010 and quickly learned what she could do differently. Her boss benefited, too, with shortcuts to deal with the thousands of messages in his Inbox. These were some

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Setting Visible Goals

When I was growing up in New York, my father would make “going to Miami” and staying at the Fontainbleu where Prudential held its annual conference a goal each year. He would do all he could to sell enough life insurance policies to make that goal. Sometimes I was recruited to help him stuff envelopes or

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What Questions

I met with a client who manages a popular restaurant and is well liked by his team. He wants everyone on his team to shine, but some are inconsistent in their performance and it frustrates him. He dreads having to “be stern” with them because that’s not his style, but he has to address it.

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1,940 things to go

Jack and I committed to giving away or throwing away 2012 items this year. At first I didn’t think we could possibly get rid of that many things in our home, but I think it’s definitely doable now. We’re down to 1,940. I just cleaned out 30 boxes of tea (I used to drink it and

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This works

When I’m feeling stuck about something, want to move forward but something holds me back, I use these 5 steps to get my thoughts in order and get energized about what has to be done. I call it VW PAR. I’ve used this process for years, for myself and my clients, but gave it a name

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New Year, Unlimited Possibilities

I believe this year is going to be filled with wonderful opportunities and lots of growth for all of us. We just have to be open minded and willing to stretch our thinking about what is possible. This brief clip makes that very clear. http://www.youtube.com/watch?v=wOlTdkYXuzE&feature=related

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Reflection Riding

This is one of my favorite photos from our trip to Chattanooga last weekend, taken at Reflection Riding, a nature center surrounded by natural beauty. It reminds me of the transition from old to new, looking from what’s current, dieing off, to the promise of new growth and beauty in the near future. We just have to step into it. We were delighted

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