This was supposed to be the view from our hotel
the first night of our vacation on the northern California coast. But when I called to confirm arrival time while we were driving that afternoon, we learned we did not have a reservation. The hotel was overbooked. What? My husband had reserved a room months ahead.
the first night of our vacation on the northern California coast. But when I called to confirm arrival time while we were driving that afternoon, we learned we did not have a reservation. The hotel was overbooked. What? My husband had reserved a room months ahead.
Reminded us of the Seinfeld episode – You know how
to make reservations, but you don’t know how to keep reservations!
The owner could tell my husband was upset and assured us
he did not normally do business this way. Someone new had overbooked the hotel
by four rooms that night. To make up for it, he reserved a room for us in
another hotel in town. That’s not what where we wanted to be, but when he said
he had already paid for it and we would be staying the night free, we knew we
were dealing with someone who cared about customer service.
I took this photo the next morning when we went over to thank him in person for our night at the other hotel. We saw why his hotel was booked
solid. Excellent customer service and a beautiful ocean view. A winning
combination.
